This link is for:
Orders returned to sender for any reason, requiring reship.
Orders that need to be replaced due to a customer mistake.
Orders that are still with the carrier which need to be redirected to a different address due to a customer address error on the original order.
Shipping from United States
Processing time
1-2 business days
Estimated shipping times
- North America : 2 - 4 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
How quickly do you ship out orders?
Almost all items ship within 48 hours (2 business days). All orders ship USPS First Class Mail. Priority mail is available on all orders at extra cost. Larger, heavier orders will get a courtesy upgrade to either USPS Priority Mail, Fedex or UPS delivery.
Do you offer a gift wrapping and packaging option?
At this time we do not offer a gift wrapping option.
Do you offer wholesale prices?
We try to offer our best prices everyday. We combine this with fast and free shipping. Generally we do not offer prices below those shown on the site.
Do you accept custom orders?
At this time we do not accept custom orders.
Additional policies and FAQs - Disclaimer
The statements on this site have not been approved by the Food and Drug Administration.
Any information that may be found anywhere on this site is not presented as a substitute, nor intended to be a substitute for medical advice, treatment or diagnosis.
We feel that crystals can complement other therapies and support energetic well being. There alleged properties are gathered from writings, books, folklore and many other sources. They are dependent upon the attitude and beliefs of the individual.
Crystals should not be used as a replacement for medical treatment. For medical advice, please consult a licensed healthcare specialist.
Some products may contain small parts not suitable for children under three years of age.
Do you offer free shipping?
All our domestic USA shipping is FAST and FREE, available in all areas across the US with no minimum order requirement. You can have confidence that you will receive your goods on time and with no shipping charges, no matter where you are in the US and no matter how large or small your order!
What happens if my item does not arrive?
If tracking does not show the item is successfully delivered to you we will refund or replace - your choice. However, if tracking shows delivery a refund or replacement will not be available.
There was a discrepancy with my order - what should I do?
Any issue with your order must be brought to our attention within 7 days of delivery so it can be promptly investigated. If an issue is not reported within 7 days we cannot assist further.
Warnings!
Some products may contain small parts not suitable for children under three years of age.
Return Policy
If you wish to make a return you MUST contact us within 7 days of date of delivery and the return must be made within 14 days of date of delivery. Out of policy returns will NOT be accepted. Returns are a buyer cost. Any item can be returned with the exception of our mystery Boxes which, as detailed in the item description, are Non Returnable.
Reviews (1)
Average:
Feb 10, 2021
Thank you! I love my stones
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